PlatformDemoContactBook a Demo
Built for operators

Close more deals.
Resolve more issues.
Without the overhead.

AI Agents for Sales and Care, wired into your CRM, ticketing, and knowledge base. No new stack. No rip-and-replace. No vendor lock-in.

24/7
Lead response.
No delay.
100%
Queries handled.
Nothing missed.
0
Existing systems
replaced.
Customer or Prospect
Voice · Chat · Email · WhatsApp
Sales or Care Agent
Qualifies · Resolves · Escalates
Your Systems
CRM · Ticketing · Knowledge Base
Outcome Delivered
Deal Progressed · Issue Resolved

One engine

One engine.
One experience.

numarai specialises in Conversational Sales and Customer Care Assistants. Your customers expect a consistent experience regardless of channel or journey.

Customer Journey Orchestrator

Detects intent, uses customer context, and activates the right specialist assistant - Sales, Care, a human agent, or both together - across one shared platform. Routes to a person whenever the situation calls for it.

Sales Assistant

Engages consumers the moment they arrive on any channel. Understands their needs, recommends the right plan or product, and completes the sale from chat to checkout. Hands off to a human sales assistant whenever the conversation calls for it.

Needs DiscoveryPlan RecommendationDigital CheckoutBSS & CRM Sync
Care Assistant

Handles billing, service, and account queries across voice, chat, and messaging. Understands your products, tariffs, and customer history. Resolves issues end-to-end or escalates with full context.

Bill & Usage QueriesService IssuesAccount ChangesOmnichannel
Shared context · Shared governance · Shared integrations
Works With What You Have

Connects to systems like Salesforce, ServiceNow, Genesys, Amdocs, Netcracker, SAP, Oracle, Stripe, Adyen... No rip-and-replace.

Every Channel Covered

Voice, web chat, WhatsApp, SMS, and email. One consistent experience across every channel your customers already use.

Human Oversight Built In

Set escalation rules for complex cases, high-value orders, or vulnerable customers. Every handoff arrives with full conversation and account context.

Governed & Auditable

Every interaction logged. Every decision traceable. Built for regulated telco and utility operators who need AI they can explain and control.


How the Agents Work

Designed to lead.
Not just respond.

Both agents follow a deliberate conversation framework. They don't wait to be asked - they guide the interaction towards an outcome.

Sales Agent
Consumer enquiry → completed sale
01
Engage & understand
Greets the customer, identifies intent, and captures what they need - plan, upgrade, add-on, or new service - in the first moments of the conversation.
02
Recommend & qualify
Matches plans and products to their needs, checks eligibility, coverage, and credit against your catalogue and BSS in real time.
03
Handle objections
Works through hesitations using approved offers, comparisons, and policy - keeping the conversation moving towards a decision.
04
Checkout & fulfil
Completes payment and order capture in-channel, updates CRM and order management, and triggers provisioning - no callback required.
Care Agent
Customer query → resolved or escalated
01
Understand the issue
Identifies the customer, retrieves their account history, and understands the nature of the query before responding.
02
Check policies & knowledge
Searches your knowledge base and policy documents in real time, so responses are always accurate and on-brand.
03
Resolve or escalate
Resolves routine issues end-to-end, or escalates complex cases to a human agent with full conversation context attached.
04
Log & close
Updates the ticket, logs the resolution, and closes the interaction - your ticketing system stays accurate without human data entry.
Any channel

One engine.
Every channel.

The same AI brain handles web chat and WhatsApp simultaneously - same context, same resolution, consistent experience everywhere your customers already are.

Web Widget
Aria · TeleCo Assistant
● online
your AI engine

Architecture

Sits on top of
your existing stack.

Channels
Voice
Web Chat
WhatsApp
SMS
Email
Developed by numarai
Sales Agent
Care Agent
Memory
Governance
Routing
Human Approval
Enterprise Systems
CRM
BSS / Billing
Order Management
Product APIs
Contact Center
Payments
Knowledge Sources
Product Catalogue
Plans & Pricing
FAQs
Customer Profiles
Past Interactions

How We Work

Built in your infrastructure.
Owned by you.

We deploy directly into your environment - your cloud, your data, your control. No vendor lock-in. No proprietary black box. When you're ready to run it yourself, we hand over everything.

Not sure where to start?
Our advisory work begins before any deployment. We'll help you choose the right framework, model, and rollout plan for your specific context.
Talk to us →

Integrations & Infrastructure

Works with what
you already have.

Cloud & Infrastructure
Deploy anywhere
Microsoft AzureAWSGoogle CloudOn-PremiseAzure OpenAI ServicePrivate LLM Deployments
Enterprise Systems
CRM, BSS, orders, payments, and contact center
SalesforceServiceNowGenesysNICEAmdocsNetcrackerSAPOracleStripeAdyen...
Customer Care & Channels
Every surface your customers use
ZendeskFreshdeskServiceNowTwilioWhatsApp BusinessMicrosoft TeamsSMSWeb Chat
Knowledge & Data
The context agents need to answer correctly
SharePointConfluenceSQL DatabasesAzure Blob StorageS3Document LibrariesCustom Indexes
Don't see your stack listed?
We build to REST APIs and can integrate with virtually any enterprise system. If your organisation has existing vendor agreements, we work within them.
Talk to our team →

Why numarai

Purpose-built for you.

Generic AI assistants handle everything adequately. numarai allows your teams to deploy custom Sales and Care agents to handle their jobs exceptionally.

Chat to Checkout

The Sales Agent responds to every inbound enquiry instantly - no queues, no callbacks. Customers move from intent to completed sale in a single digital session.

Resolution Without Friction

The Care Agent resolves routine queries end-to-end, freeing your human team for complex issues where empathy and judgement genuinely matter.

Into Your Systems, Not Alongside Them

Both agents write back to your CRM and ticketing tools in real time. No copy-paste. No duplicate records. Your data stays where it belongs.

Handoff Done Right

When a human needs to take over, they get full context - conversation history, intent, system lookups - so they never ask a customer to repeat themselves.


Book a Demo

See the agents
Working live.

A focused 30 minutes. No slides. We walk through both agents on representative scenarios.

Live demo — both agents, sample scenarios, time for Q&A
Integration review - we map the agents to your existing stack
No obligation - a genuine conversation, not a hard sell
Book a Demo →